Shipping & Service Delivery Policy

Ankastra is a cloud-hosted software-as-a-service (SaaS) product. There is no physical shipment of goods. All deliverables, including software access, licences, invoices, and receipts, are delivered digitally over the internet to the email address and account associated with your purchase.

This Policy is published by Ajinkya Technologies ("we", "us", "our") in compliance with applicable Indian e-commerce, payment gateway, and consumer protection requirements.

Subscription activation, upon successful payment and confirmation from our payment partner (Razorpay), your Ankastra account is provisioned instantly, typically within a few seconds and no later than 30 minutes. Invoice & receipt, a tax invoice and payment receipt are emailed to your registered email address within 24 hours of payment. Onboarding (paid plans where applicable), onboarding sessions, where included in your plan, are scheduled within 3 business days of subscription confirmation.

You will receive the following communications confirming digital delivery:

A payment confirmation email from Razorpay. A welcome / activation email from Ankastra with login credentials and access URL. A GST-compliant tax invoice for the billing period.

If you do not receive these within the timelines above, please contact us at hello@ajinkyatechnologies.in.

Because no physical goods are shipped, no shipping, courier, freight, or delivery charges are levied. The fees quoted at checkout are inclusive of all delivery considerations applicable to the digital Service.

Ankastra is offered to customers in India. All subscriptions are billed in Indian Rupees (₹) and applicable GST is added at the prevailing statutory rate.

If your account is not provisioned within 30 minutes of a successful payment, please:

Check your spam / junk folder for the activation email. Verify the email address provided during checkout. Contact our support team at hello@ajinkyatechnologies.in with your payment reference.

Where provisioning is delayed solely due to a fault attributable to us and cannot be rectified within 7 business days, the refund provisions of our Refund & Cancellation Policy shall apply.

If, in the future, Ankastra offers an optional hardware bundle (for example, a tablet or stand) as part of a plan, the following will apply to that hardware component:

Shipped only within India by a reputable courier partner. Estimated dispatch within 3–5 business days of order confirmation. Estimated delivery within 7–10 business days from dispatch, subject to location serviceability and force majeure events. Tracking details will be shared by email upon dispatch.

The Service (software) component, however, will be activated digitally and instantly as described above, irrespective of hardware delivery status.

For any questions regarding service delivery or activation, please contact:

Ajinkya Technologies, Customer Success Email: hello@ajinkyatechnologies.in Phone: +91 77953 92173 Address: #401, 4th Floor, Shri Laxminarayan Arcade, Mahatma Phule Road, Shastri Nagar, Belagavi, Karnataka, 590003, India